Customer support is no longer painful

People expect fast support. It’s easy with Helpdesk

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Canned responses

Save replies to common tickets to reuse them.

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SLA Management

Set up deadlines for tickets based on priority.

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Employee Collision Detection

You can view which of your agents are working on that specific ticket and ensure that multiple agents don’t wind up on the same ticket by accident.

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Share Ticket Ownership

Share the ownership of incoming tickets with your team

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Convert to Email

Convert emails to support teams into trackable tickets

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Custom Status

Create custom statuses that suit your workflow

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Customer Satisfaction rating

Know how your customers feel about your teams support based on the customer’s satisfaction rating

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Complete customization capabilities

Optimize your portal completely from themes, agent roles, custom URLs, etc

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Get reports

You can understand how your employees are doing from your reports.

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Website

It is easy to let customers raise tickets from your website